Refund & Cancellation Policy

Refund eligibility depends on service type and circumstances. All requests must be submitted through official channels with proper documentation.

• Request Method: Registered email or customer portal
• Documentation: Booking details, transaction ID, valid reason
• Processing Time: 7–21 working days depending on service

Tour package cancellations are subject to package-specific terms:

• More than 30 days: 10–15% cancellation charges
• 15–30 days: 25–35% cancellation charges
• 7–14 days: 50–60% cancellation charges
• Less than 7 days: 75–100% cancellation charges
• No-show: No refund

Peak season bookings may have stricter policies.

Flight cancellations follow airline-specific policies:

• Refundable Tickets: Cancellation as per airline terms, applicable fees deducted
• Non-Refundable Tickets: Generally no refund; exceptions for airline cancellations
• Airline Cancellations: Full refund or rescheduling as per airline policy
• Service Fee: Processing fee of ₹200–₹500 per passenger may apply

Refund timeline: 7–21 working days.

Hotel cancellations are governed by property-specific policies:

• Free Cancellation: If cancelled before the free cancellation deadline
• Partial Refund: Cancellations within policy window with deductions
• No Refund: Late cancellations or no-shows
• Peak Season: Stricter policies during holidays and events

Check property-specific cancellation policy before booking.

Bus ticket cancellations follow operator-specific policies:

• More than 24 hours: 10–20% cancellation charges
• 12–24 hours: 25–40% cancellation charges
• 6–12 hours: 50–60% cancellation charges
• Less than 6 hours: 75–100% cancellation charges
• After departure: No refund

Refund processing time: 5–10 working days.

Domestic Money Transfer refund scenarios:

• Failed Transactions: Auto-refund within 24–48 hours
• Disputed Transactions: Investigation period 7–15 days
• Cancelled Transfers: Refund if not yet processed by beneficiary bank
• Incorrect Details: Reversal subject to banking procedures

Completed transactions cannot be reversed. Contact support immediately for any issues.

Bharat Bill Payment System refund guidelines:

• Failed Payments: Auto-refund within 24 hours
• Duplicate Payments: Refund after verification (7–15 days)
• Biller Issues: Resolution as per biller policy
• System Errors: Refund within 48 hours upon confirmation

Keep transaction receipts. Contact biller directly for service-related issues.

Banking transaction refunds and reversals:

• Failed Transactions: Reversed within 24–72 hours
• Disputed Charges: Investigation as per banking partner policy
• Service Charges: Non-refundable unless system error
• Wrong Account: Reversal subject to banking procedures

Follow banking partner's dispute resolution mechanism for complex cases.